We Want YOU To Join Our Triumph Team!

Management Salary: Commensurate to Experience

Here we grow again!

We are currently seeking a dynamic results driven leader who have an entrepreneurial spirit and value outstanding customer service for our Dunkin General Manager position at Triumph Energy. Managers must have a high level of personal integrity and be able to drive results through continuous employee coaching, sales, and profit growth.

If you have a positive attitude, enjoy a fast-paced environment, and are looking for career growth then this is the position for you!

Position Title: Restaurant General Manager   

Franchise Organization/Location: Triumph Energy

Reports To: Multi-Unit Manager/Franchisee                              

Overview:

 

A Restaurant Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures, and in compliance with all applicable laws.

 

 

Responsibilities Include:

Able to perform all responsibilities of restaurant team members. Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff. Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts. Implement training programs to enhance team member skills and performance.Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.Create and maintain a guest focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementDevelop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.Ensure exceptional customer service by providing a welcoming and friendly atmosphere.Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities.Communicate restaurant priorities, goals and results to restaurant team membersExecute new product roll-outs including training, marketing, and sampling Completion of DCP and other vendor orders to ensure all products are fully stockedConduct self-assessments and corresponding action plans for food safety and brand standardsEnsure restaurant budget is met as determined by FranchiseeEngage with Dunkin’ and Inspire Brands Field Operations team as appropriate

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Education/Experience:

Basic computer skillsFluent in spoken and written English or the predominant language in your marketBasic math and financial managementPrevious leadership experience in retail, restaurant or hospitality preferred or ability to show leadershipCollege Degree preferred.

 

Key Competencies

Strong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a team including giving positive and constructive feedbackGuest focusedTime ManagementAbility to manage conflictProblem solvingMotivating others

 

Physical Demands/Working Conditions:

Standing on feetRepetitive motion including bending, stooping and reachingLifting packages (if applicable)Wearing a headset (if applicable)Working in a small space

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.