Coordinates service operations by scheduling personnel, managing resources, and supporting technicians and customers in HVAC and temperature control environments.

Job Requirements:

One-year certificate from a college or technical school, or 3+ years of related experience/training

Equivalent combination of education and experience accepted

Proficiency with Microsoft Office Suite

Working knowledge of standard office equipment

Ability to work overtime and weekends as required

Preferred Skills:

Familiarity with Energy Management Systems, HVAC systems, or temperature control systems

Experience dispatching technicians and coordinating project resources

Understanding of parts acquisition and interaction with related departments

Job Responsibilities:

Coordinate and assign technicians to service projects based on skill set, location, and availability

Schedule personnel, materials, subcontractors, and equipment as needed

Generate work order documents and dispatch technicians accordingly

Serve as point of contact for customer interaction and satisfaction

Communicate with Project Managers and Area Service Managers for technician assignments

Interface with Parts Department for operational coordination

Log service and startup requirements into job tracking systems

Review and forward project documentation to Project Administrators

Investigate customer concerns and route to appropriate personnel

Generate, interpret, and print assigned service reports

Pay Details: $19.00 to $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance