The Outsourcing GB business delivers high quality pension administration services and solutions to clients in GB, Ireland, Germany, and Asia. We provide fully outsourced pension administration services or co-sourced services, where we supply our software for a client to administer their scheme in-house. Outsourcing GB is currently the largest provider of pension administration services to the top 200 private sector funds including several high street banks. 

The Resource Manager is an exciting opportunity to oversee the resource of a fast-paced portfolio of projects within our overall delivery roadmap reporting into the Project Management Practice. This role will be the custodian of our resource management process.

They will be responsible for the resource management process, reporting and providing insights which drive strategic planning and prioritisation with a strong focus on risk and issue management. They will also be responsible for utilisation tracking across the portfolio.

This role will require excellent stakeholder management and communication skills and will involve preparation for and contribution to portfolio governance forums.

This is a broad and stimulating role and essential that the successful candidate is flexible whilst maintaining a positive outlook.

The Role 

Team/People 

Working with PM resources supporting a number of scrum teams and locations Develop and maintain the resource demand pipeline to ensure resources are fully utilized and capacity constraints clearly understood and communicated

Business Engagement 

Providing key stakeholders with timely assessment of resource utilisation and availability Collaborate with project managers and functional leads to forecast resource needs and resolve resourcing conflicts Assisting call makers with the review, re-prioritisation and optimisation of the portfolio of projects for Outsourcing GB

Delivery 

Manage supply and demand planning across all portfolio projects Acts as liaison and escalation on resourcing issues, risks and dependencies across the portfolio Defines and manages the resource management process Monitor capacity, utilisation and availability of resources to ensure optimal utilisation Maintain up-to-date resource planning tools and reports Provide regular reporting on utilisation, capacity and availability Support performance and skills tracking to inform project assignments
Manage the scheduling impacts to the portfolio when new work is approved

Best Practice 

Continuously assess and improve the resource management process in collaboration with functional leaders across the line of business Analyse resource data and trends to inform making choices  Prepares management Governance packs synchronized with the agreed governance reporting cycle

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

The Requirements

Extensive experience working as a PMO Lead, Planning Lead or Resource ManagerHighly experienced and knowledgeable of the Scrum delivery methodologiesHighly experienced and knowledgeable of waterfall project delivery methodologiesConfident, motivated self-starter, able to work effectively without close supervision with team members across different locationsCollaborative leadership style, self-aware with the ability to adapt style as necessaryDetail-oriented and able to cross-check and ensure accuracy of detailed documentsAbility to communicate with all levels of seniority effectivelyHighly professional team member with a strong sense of integrityDemonstrable problem solving and reasoning skills relevant to a business change delivery roleCritical thinking to facilitate more in-depth discussionsAbility to thrive and drive delivery in a busy, demanding and changing environment

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

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