The **Resort Manager** acts as the strategic operational leader of **Waldorf Astoria Seychelles Platte Island** , overseeing all aspects of daily resort operations while ensuring the delivery of an exceptional, luxury guest experience in line with **Waldorf Astoria** and **Forbes Five\-Star** standards\. Reporting directly to the **General Manager** , this role is responsible for operational excellence, guest satisfaction, financial performance, and leading a high\-performing resort team\. ### **Key Responsibilities:** #### **Operational Leadership** + Oversee the efficient, high\-standard operation of all resort departments: Rooms, Food & Beverage, Recreation, Spa, Housekeeping, Engineering, and Security\. + Work closely with the General Manager on strategic planning and operational execution\. + Lead daily operational briefings, business reviews, and leadership meetings\. + Monitor operational performance, guest satisfaction, and financial results, taking corrective action as needed\. #### **Guest Experience & Quality Assurance** + Ensure consistent delivery of the **Waldorf Astoria guest experience** in alignment with Forbes standards\. + Actively engage with guests, VIPs, and repeat clientele, ensuring personal and seamless service\. + Analyze guest feedback and operational KPIs, driving continuous improvement initiatives\. + Manage guest relations challenges swiftly, maintaining the resort’s reputation for excellence\. #### **Financial & Commercial Management** + Support the General Manager in the preparation and management of operational budgets, forecasts, and business plans\. + Monitor departmental financial performance and cost control, ensuring alignment with financial targets\. + Assist in identifying revenue\-enhancing opportunities and operational efficiencies\. #### **People Leadership & Culture** + Lead and support department heads, fostering a culture of collaboration, accountability, and luxury hospitality\. + Coach operational leaders on effective people management, communication, and guest service leadership\. + Work alongside HR to develop talent pipelines, succession plans, and leadership development programs\. + Champion a respectful, inclusive, and engaging working environment for all Team Members\. #### **Health, Safety & Compliance** + Oversee operational health, safety, and security procedures, ensuring full compliance with local legislation and Hilton standards\. + Support **Travel with Purpose** environmental and community initiatives\. ### ### **Key Requirements:** + Minimum **5\-7 years of operational leadership experience** in a luxury resort, including **at least 3 years at Executive Committee level** \. + Prior **Waldorf Astoria, Conrad, or equivalent ultra\-luxury resort experience** preferred\. + Strong leadership presence with the ability to manage a diverse, multicultural team\. + Proven financial acumen and operational management expertise\. + Sound understanding of Rooms, F&B, Spa, and Recreation operations\. + Previous remote island or resort experience highly advantageous\. + Fluent in English; additional languages an asset\. + Bachelor’s Degree in Hospitality Management or equivalent preferred\. ### **Key Attributes:** + Authentic luxury service ethos with an uncompromising commitment to guest experience\. + Inspirational leadership style, combining authority with empathy and respect\. + Strong communication, negotiation, and interpersonal skills\. + High emotional intelligence and resilience, especially in remote or high\-pressure environments\. + Results\-oriented, hands\-on, and adaptable\. **Job:** _General Manager/Hotel Manager_ **Title:** _Resort Manager_ **Location:** _null_ **Requisition ID:** _HOT0BQHH_ **EOE/AA/Disabled/Veterans**