About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

Qualification / Certification / Training
• Preferably foreign language skills (Russian, Arabic, German, Chinese)
• Working knowledge of:
o Opera
o Golden
o Key
o HotSOS
• FS Seychelles Host Training Plan
Equipment / Checklists
• Local SIM card & company phone
• Buggy
• Operational host equipment
• Microsoft Teams & Windows access
• Daily/Arrival/Departure checklists
Training and Knowledge
Reservations
• Understanding of the Reservations system, BAR, key statistics, and operational data
Front Office
• Fully operational in all GRO tasks and systems (Opera, Golden, Key)
• Engage with guests pre-arrival, handling requests
• Create seamless in-villa check-in/check-out experiences
• Collect preferences for current and future stays
• Perform buggy transfers for multiple villas or resort crunches
• Provide full Concierge services to generate revenue via:
o Resort experiences
o Contracted excursions: boat tours, island tours, helicopters, restaurants, water 
sports, hiking, photo sessions
• Create personalized itineraries with special touches, gifts, and memories
• Customize guest experience with "wows" like sunset drinks, appetizers, etc.
Residence
• Full knowledge of private homes vs. rental residences:
o Services, inclusions, floor plans, and facilities
• Provide accurate residence tours and information
• Understand Resort services for residences: à la carte, inclusions
• Operate according to the model during Owner Leisure Visits
Housekeeping
• Conduct villa inspections for arrival and turndown
• Organize special touches (e.g. romantic baths, flowers, daily surprises)
• Walk-throughs pre-arrival (guest preferences) and post-departure (reset and report 
issues)
• Understand Housekeeping products/services for guest requests
Laundry
• Knowledge of service process and care symbols
• Provide unpacking/packing services when needed
Food and Beverage
• Extensive menu knowledge: offerings, timing, kids' meals, entertainment
• Ability to set up and serve meals, including fine dining, BBQs, spa rooftop 
experiences, beach dinners, boat trips
• Understand kitchen hygiene and equipment
• Assist with IVD during crunches (pickup, clearance, serve)
• Minibar knowledge for guest customization and accurate charging
• Attend tastings and share feedback
• Knowledge of dietary needs and suitable alternatives
• Familiar with the amenities program, ensuring refreshes and surprises (especially for 
suites and residences)
• Upsell premium F&B events
For senior team members (with F&B approval):
• Wine knowledge for pairing and serving
• Prepare and serve signature/classic cocktails
• Cook and prepare simple breakfast items in suites/residences
Pool & Beach / Recreation / KFAS
• Knowledge of diving, surfing, Wise Oceans services:
o Handle bookings
o Prepare towels, transport, equipment, special return amenities
• Operate Recreation Shack activities/equipment
• Assist Pool & Beach services (e.g. sun bed setup, order taking, amenities)
• Knowledge of KFAS offerings for Very Important Children (activities, babysitting, 
etc.)
Spa
• Understand spa menu and wellness offerings
• Sell treatments, full programs (yoga, fitness, products, in-villa services)
• Set up spa treatments, baths, fitness activities in villas
• Upsell premium spa offerings
Engineering / Landscaping
• Conduct pre/post-stay walk-throughs to report issues
• Understand local flora, fauna, and island nature
IT
• Provide basic troubleshooting for:
o Wi-Fi
o FS App
o FS Chat
o In-villa TVs and phones
o Laptop connectivity
Security
• Certified in senior first aid assistance