### Job Duties TRAINING & COMPLIANCE  * Hire, train, and supervise Youth Engagement Specialists. Residential Program Manager – Leadership & Compliance 2  * Conduct new hire onboarding, monthly & quarterly trainings for all staff that work with residential clients  * Provide real-time coaching and mentorship to frontline staff.  * Ensure accountability for training completion and professional development.  * Identify & coordinate mandatory crisis intervention and de-escalation training.  * Implement staff retention strategies to support long-term organizational stability.  * Monitor staff compliance with licensing standards and safety protocols.  * Maintain audit readiness and documentation accuracy.  * Develop and manage staff schedules and attendance tracking.  * Serve as a liaison with compliance-related external stakeholders and licensing bodies to ensure regulatory compliance. COLLABORATION RESPONSIBILITIES OF RESIDENTIAL PROGRAM MANAGER’S  Ensure alignment between program innovation, compliance standards, and operational goals.  Jointly develop and deliver staff training on trauma-informed care, youth engagement, and program-specific interventions.  Coordinate quality assurance reviews and compliance audits to maintain consistency and meet regulatory expectations across residential sites.  Share feedback and data insights to drive continuous improvement in programming, staff development, and operational systems.  Collaborate on staff retention and wellness strategies to foster a supportive, sustainable work environment.  Participate in cross-functional meetings and planning sessions to align departmental goals with organizational priorities.  Engage with clinical teams and case management to ensure coordinated care plans and aligned service delivery for youth.  Liaise with external stakeholders (e.g., licensing agencies, community partners, educational institutions) to support program compliance and strengthen service partnerships.  Collaborate with data and evaluation teams to measure program outcomes, identify trends, and inform strategic planning.  Support cross-site learning by promoting best practices and encouraging peer learning among residential teams. OTHER RESPONSIBILITIES  Conduct monthly performance observations and weekly random video reviews to assess service quality.  Develop and maintain staff compliance tracking systems to ensure consistent adherence to policies.  Address resident concerns, complaints, and behavioral challenges using de-escalation strategies.  Promote innovative supervision strategies.  Perform additional tasks as assigned by leadership. Valid driver’s license First Aid/CPR certification within six months of hire. ### Minimum Education Required Master’s degree in Social Work, Psychology, Sociology, or related field and two years of experience in a social services agency; OR Bachelor’s degree in a relevant field and four years of progressive leadership experience in residential youth services; OR Equivalent combination of education and relevant experience. ### Minimum Experience Required Previous experience in program development and trauma-informed care Experience working with system-involved youth, LGBTQ+ youth, and youth of color ### Shift Other ### Number of Openings 1 ### Public Transportation Accessible Yes ### Physical Required Yes ### Compensation $62,930.00 - $70,000.00 / Annually ### Postal Code 55430 ### Place of Work Hybrid ### Requisition ID 0001 ### Job Type Full Time ### Job Benefits Comprehensive benefits package including health insurance, PTO, and professional development support ### Application Email tfard@reboundmpls.org