Date Posted:

2025-04-29

Country:

United Kingdom

Location:

Otis Enfield, Regus, Vision 25, Innova Park, Enfield, EN3 7GD.

Resident Lift/Escalator Service Engineer – Dartford, Kent

Location: Client-based, Dartford, Kent

Role Overview

Are you ready to join a truly international, talent-driven company that prioritises Safety, Ethics, Quality, Innovation, and Employee Opportunity?

Otis are seeking an experienced Engineer to become part of our South East team. As a skilled Engineer, you'll be stationed at a high-profile, prestigious client site in Dartford, where you'll manage and maintain a portfolio of lift and escalator units. This role demands a high degree of responsibility and ownership at a busy, customer-facing retail location.
 

A Day in the Life:

Perform maintenance and service visits for 100% of the 62 lift and escalator units on site.Manage the portfolio of units within your designated geographical area/territory.Respond swiftly to breakdowns, aiming for a first-time fix.Carry out minor repairs to ensure continuous operation.Build and maintain a strong working relationship with the customer by liaising daily and meeting contractual obligations/KPIs.Attend monthly review meetings on-site with your Service Area Manager and the customer to discuss operational success and necessary actions.Collaborate closely with Insurance Inspectors, assisting with inspections and addressing defects promptly.

What You Need to Succeed:

NVQ Level 3 in lift/escalator service, maintenance, or repairs, or significant experience in the field.In-depth knowledge of various brands of equipment.Flexibility is key, as weekend work, overtime, and occasional night shifts may be required.Ability to work independently and as part of a team.A valid driver’s license.Strong skills in electricity and electrical engineering.Commitment to safety as a top priority.Strong communication skills and adaptability.Comfort with using electronic and digital tools.
 

What's In It For You?

A long-term employment contract with the global market leader in a stable industry.The opportunity to take pride and ownership in maintaining a high-profile site’s portfolio.A fantastic salary package, including a company van, a great pension scheme, and 25 days of holiday per year.Intensive training in technology, processes, and soft skills within the UK’s only specific engineer training centre, with opportunities to exchange ideas with experienced colleagues.Modern, high-quality work attire, your own tools, company van and all technological devices to undertake the role.A strong focus on health and safety with regular training and an employee support program.

Ready to take the next step in your career? Apply today and help us build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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