About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel seeks a Residences Concierge to join our talented team!  Don't miss this unique opportunity to be part of the world's leading luxury hotel company! 

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here. 

 

RESPONSIBILITIES 

Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies. 

TASKS 

Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.  

Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of resident’s vehicles. 

Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers.  Controls entry doors and elevator/lift access. 

Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current.  Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents. 

Updates homeowner profiles with any relevant information 

Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing 

Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc. 

Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over 

Complies with all Four Seasons’ guidelines, policies and procedures 

Works harmoniously and professionally with co-workers and supervisors 

ADDITIONAL RESPONSIBILITIES 

Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods 

Works closely with hotel/resort to ensure smooth handling of resident’s deliveries, reservations and special requests 

Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times 

Perform other tasks or projects as assigned by the Residences Manager or Director of Residences 

SKILLS AND COMPENTENCIES 

At least two years of post-secondary education is preferred 

One to three years of concierge experience in a luxury environment is preferred 

Previous Four Seasons concierge experience is preferred 

Excellent communication skills  

Fluent in English, written and verbal; an additional language an asset 

Ability to use variety of software 

Ability to push, pull, carry, and lift 50 lbs. 

About Four Seasons Hotel & Private Residences Minneapolis  

Four Seasons Hotel and Private Residences Minneapolis is an unrivaled expression of luxury. The new 37-storey building will be situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city’s pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixed-use complex will also serve as RBC Wealth Management’s US headquarters.  Key features will include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19,400 sq. ft. of meeting space, downtown’s only Luxury Spa and a 5000 sq. ft. Pool Deck.  

  

Service Culture  
Currently operating 122 hotels and resorts, and 46 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do.  

  

What you can Expect 

We offer the following complimentary, market-leading benefits: 

Wage: $22.40 per hour 

Comprehensive health and vision insurance* 

Discovery nights at Four Seasons Properties around the globe 

Holiday and vacation pay 

Daily meals inspired by award-winning chefs 

Uniforms and uniform care 

Sick pay, disability coverage and life insurance 

We also care for our team members through competitive compensation packages, opportunities for career development and advancement, and the following rewards in support of their work-life balance: 

Parking discounts 

Staff lounge and cafeteria space with city view 

Up to eight weeks of parental leave pay 

Fur baby insurance 

401(k) retirement plan 

Discounted accommodations at Four Seasons properties worldwide 

*Dental coverage available at a discounted rate. 

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated. Whether you work with us, stay with us, live with us or discover with us, our purpose is to create impressions that will stay with you for a lifetime. This comes from our belief that life is richer when we truly connect to the people and the world around us. 

Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application. 

 

Learn more about what it is like to work at Four Seasons, visit us:  

http://jobs.fourseasons.com/ 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

https://www.facebook.com/FourSeasonsJobs 

 

VISA REQUIREMENTS    

Authorization to work in the United States is required, unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship.     

 

 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf