Residence Life Specialist III Bookmark this Posting Print Preview | Apply for this Job Please see Special Instructions for more details. Desired start date is August 18, 2025. Posting Details Position Information Job Title Residence Life Specialist III Full Time/Part Time Full Time FLSA Non-Exempt General Job Description This is a senior-level position responsible for serving as a lead in the area of housing assignments. Responsible for the process of assigning and billing residential students throughout the year, including: room change charge adjustments, private room billing, and damage billing, and various other Residence Life-related transactions. Greets and answers questions from department visitors; accepts walk-in applications, writes receipts and distributes printed information about residence halls and departmental policy. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the Associate Director of Residence Life (Housing Administration). Essential Job Functions 1. Oversees departmental correspondence and maintenance of the main departmental email account. 2. Serves as lead in the area of housing assignments. 3. Maintains and coordinates special group housing assignments, including Athletics, School of Honors, ROTC , and International Programs. 4. Implements, performs and initiates the process of student housing assignments. Performs processes for student billing and charges related to the Residence Life department. 5. Creates and promotes departmental marketing tools and publications, including newsletters, brochures, flyers, and email communication. 6. Processes information required for a variety of periodic reports and operates various office and computer equipment. 7. Provides customer service by phone, email, and in person to customers that contact the department for various needs. 8. Processes and maintains housing cancellations, refunds, forfeits, and break contract fees. 9. Audits charges that have previously been made to student accounts and interdepartmental transfers (IDT’s). 10. Processes private room requests and billing adjustments for student accounts. 11. Processes billing and assignments for students requesting early arrival. 12. Processes break housing requests for each facility break, including Thanksgiving, Winter Break, Spring Break, and Easter holidays. 13. Processes paperwork for cases of abandoned property. 14. Organizes and oversees special events within the department. 15. Maintains and retains appropriate files in the office and follows record retention procedures for storage and disposal. Non-Essential Job Functions 1. Serves on university committees, as necessary. 2. Performs other related duties as assigned. Required Knowledge, Skills, and Abilities The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation. 1. Knowledge of, or the ability to learn, department and university regulations, procedures and policies. 2. Skill in using computer applications including spreadsheet, database, and word processing software. 3. Skill in completing assignments accurately with attention to detail. 4. Skill in using standard office equipment and software. 5. Organizational skills in managing projects simultaneously while maintaining a satisfactory work product. 6. Ability to identify problems, evaluate alternatives, and implement effective solutions. 7. Ability to communicate effectively in both oral and written form. 8. Ability to maintain effective interpersonal relationships. 9. Ability to work successfully as a member of a team and independently with moderate supervision. 10. Ability to establish and maintain a good rapport with university faculty and staff, students, and the general public. 11. Ability to handle sensitive and confidential information responsibly. 12. Ability to work effectively and patiently with students and the general public. Physical Demands Required Education High school diploma or equivalent is required. Required Experience and Training Three years of related experience is required. Experience using computer and data-based programs is required. Preferred Qualifications Some college coursework in business, information systems, computer science, or communication is preferred. Experience meeting and assisting students and the general public is preferred. Special Conditions for Eligibility This is a security-sensitive position subject to criminal record check. This is an IT-sensitive position subject to the Computer and Network Security policy. Min Pay Rate Mid Pay Rate Salary Information Salary Grade - 17 Specific Job Requirements/Duties for this Posting Is Background Check Required? Yes Benefit and Retirement Eligibility This position is eligible for participation in the Teacher Retirement System of Texas ( TRS ) retirement plan, subject to the position being at least 20 hours per week and at least 135 days in length. EEO Statement Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304. Posting Detail Information Posting Number S2025-125 Candidates Eligible to Apply Open to all qualified applicants Number of Positions Available 2 Posted Date 07/15/2025 Review Start Date Close Date 07/28/2025 Work Schedule 8:00 a.m. to 5:00 p.m. Monday-Friday, some evenings and weekends Open Until Filled No Special Instructions to Applicants Desired start date is August 18, 2025. Posting Quick Link https://careers.sfasu.edu/postings/13188 Contact Information Contact Name Donna Hammond Contact Phone (936)468-2601 Contact Email hammonddm@sfasu.edu Contact Information Supplemental Questions Required fields are indicated with an asterisk (*). + * Which of the following best represents your education background? + Completed High School Diploma or GED + Completed some college + Completed Associates Degree + Completed Bachelor's Degree + Completed Master's Degree + Completed Doctoral Degree or ABD + If you completed a college degree, please indicate your major field of study. (Open Ended Question) + * Which of the following best represents the number of years experience you possess relating directly to the job to which you are applying? + Less than one + One to two + Three to four + Five to six + Seven to eight + Nine or more + * Do you have experience with computer use (word processing, database and spreadsheet applications)? + Yes + No + * Please describe any previous experience you have working in a customer service environment. (Open Ended Question) + * What is your philosophy on serving the public and/or students? (Open Ended Question) Documents Needed To Apply Required Documents + Resume + Cover Letter + List of References Optional Documents