Residence AssistantEF Oxford EF Education First Oxford is seeking an enthusiastic Residence Assistant to champion the welfare of international students at our vibrant language campus. If you're passionate about customer service, motivated by the diversity of working with international students, and can handle responsibility with flair, we want you!  Careers at EF | Open the world with us  EF’s mission is opening the world through education. 

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.  Your Role EF Oxford has an exciting opportunity for a responsible and energetic individual to support the Residence Team. Your mission: ensure international students have a memorable and safe living environment throughout their stay in the UK.  This is an unsalaried position, but with free accommodation provided. You would be working up to 28.5 hours per month including holidays & weekends (23 hours of work p/m) - role beginning end of August/early September. This is in addition to any other salaried role or responsibilities within EF Oxford   Responsibilities  Adhere to RA Code of Conduct Participate in regular emergency phone duty as per Rota Assist residential students with general enquiries Arrange, promote and lead monthly residence meetings  Personalize the student experience by knowing student names, nationality, special requirements etc. Report all issues/events to the Residence Manager in a timely manner Liaise with Residence Manager to assist with follow up on any low graded first week student evaluation results Implement a system for gathering unsolicited/anonymous feedback such as a suggestion box or QR code, then follow up Ensure that the school’s activities program is widely promoted in the residence by liaising with activities staff Ensure that all areas look clean and tidy Ensure you have access to basic cleaning materials and are ready to do essential emergency cleaning if required  Ensure you have access to spare bedding and are ready to make beds for unexpected new arrivals if required Ensure you have access to emergency items to give students who arrive with no luggage  Keep all residence noticeboards up to date and well presented with current information  Organize and attend regular student briefings, focus groups and school student council  Attend regular staff meetings  Introduce and/or maintain system for celebrating student birthdays As a Resident Assistant you are expected to be readily available.  All RAs are required to remain on the property a minimum of three evenings during the week. When on emergency call you should be no more than 30 minutes travel from the residence, able to respond to a call at any time and sleep at the property every night.

  Requirements  Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential  Highly motivated, energetic, positive  Customer service orientated, friendly & approachable manner  Able to remain calm under pressure & to diffuse potentially difficult situations  Sensitive to needs of international students living away from home  Excellent communicator with students, colleagues, and external clients  Attention to detail, organised & thorough Clear DBS check and two references Right to work in the UK  Why you will love EF Oxford  Continuous professional development for all staff Work in a truly international environment Regular social events Ambition is nurtured and fast-tracked career enhancement opportunities are provided Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Global career opportunities Free accommodation Access to EF Hello language learning Central location, based minutes away from Oxford Brookes campus 
----------------------------------   EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks will be required prior to confirmation of appointment.