About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.The Four Seasons Hotel Minneapolis seeks a Reservations and Communications Supervisor to join our talented team!
Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.
Basic Purpose: The primary responsibilities for this position include, but not limited to, resolving complex situations with guests, working with the Sales Department in handling group bookings, managing all reservations, preparing and distributing occupancy and revenue forecasts, and ensuring that employees are properly welcomed and trained.
ESSENTIAL FUNCTIONS:
Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation formsRun daily reports for department, operational departments, Sales & Marketing, General Manager, Department HeadAnswer General Reservations e-mail, retrieve and distribute mail and process brochure requests.Handle guest complaints in accordance with Four Seasons policy.Process WRO, Trust, Internal Reservations, and FIT reservations.Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.Monitor Front Desk reservations made night prior, address any reoccurring issuesContact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. Respond according to the crisis management plan to any resort emergency or safety situation.NON-ESSENTIAL FUNCTIONS:
Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. Assist with the development of all direct sales presentation material for both travel industry and group sales.Assist Group Rooms Coordinator and Reservations Agents in processing rooming lists or introduction letters.We look for the following knowledge, skills and abilities:
Exceptional interpersonal, organization and communications skills.
Strong Reading, writing and oral proficiency in the English language.
Requires knowledge of and ability to operate computer equipment and required systems.
Basic knowledge of hotel operations and reservation sales process.
Ability to remain calm during challenging situations.
Strong problem-solving skills, ability to handle demanding situations and guests.
Must be flexible and able to work weekdays, weekends, holidays, evening/overnight shifts.
Ability to multi-task in a high volume and demanding environment.
Previous experience in the same or similar role is required.
About Four Seasons Hotel & Private Residences Minneapolis
Four Seasons Hotel Minneapolis is an unrivaled expression of luxury. The 37-storey building is situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city’s pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixed-use complex also serves as RBC Wealth Management’s US headquarters. Key features include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19,400 sq. ft. of meeting space, downtown’s only Luxury Spa and a 5000 sq. ft. Pool Deck.
What you can Expect
We offer the following complimentary, market-leading benefits:
Wage: $24.87 per hour
Comprehensive health and vision insurance
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay, disability coverage and life insurance
We also care for our team members through competitive compensation packages, opportunities for career development and advancement, and the following rewards in support of their work-life balance:
Local gym membership discounts
Parking and metro transit discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide
Dental coverage available at a discounted rate.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated. Whether you work with us, stay with us, live with us or discover with us, our purpose is to create impressions that will stay with you for a lifetime. This comes from our belief that life is richer when we truly connect to the people and the world around us.
Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application.
Service Culture
Currently operating 122 hotels and resorts, and 46 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do.
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs