Welcome page Returning Candidate? Log back in! Reservations Specialist Posted Date 8 hours ago(6/10/2025 3:48 PM) ID 2025-65452 Type Regular Full-Time Property Name Residence Inn by Marriott Big Sky/The Wilson Hotel Location 145 Town Center Avenue Big Sky Montana 59716 US Overview

SUMMARY OF RESERVATION SPECIALIST POSITION:

 

The Reservation Specialist handles incoming reservation inquiries, processes bookings, and provides excellent customer service, ensuring smooth and accurate hotel operations for all guests.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Answer incoming reservations calls from both group and walk-in clients, create reservations as neededSend reservation and confirmation letters and enter guest requestsCommunicate applicable deposit and guarantee policies as requestedEnter and update guest information accurately in the hotel's reservation systemCoordinate with other hotel departments to ensure all guest requests are met, such as room preferences, special occasions, and transportation arrangementsQuickly answer guest calls and respond to guest emails with clear communicationIdentify, research, resolve and communicate guest issues and requests with expedient follow-upHandle guest complaints, concerns, or special requests promptly and effectivelyTake ownership of resolving issues and finding suitable solutions, collaborating with other hotel departments as necessaryMonitor daily sales activity and alert Front Office Manager of sold out nights, group status and possible problem situationsWork with FOM to handle complaints in a tactful manner and negotiate resolutionsComplete logs and reports accurately and expedientlyEnsure processing and proper handling of Credit Card Authorization formsManage accounts:RocketStay reservationsSpecial Corporate clients and reservations, including taking calls, communicating availability and ensuring reservations are made correctly,Group reservationsExpedia reviews, responses, cancellations, billingBooking.com reviews, responses, cancellations, billingRoom ManagementIdentify opportunities to upsell hotel services, amenities, and upgradesDestination FeeAssist and provide support to front desk during peak times of the day and as neededParticipate in weekly calls with Director of Sales & Marketing and Sales Manager to stay informed of new contracts, group resumes, and special requestsProvide backup support for Sales Manager, including assisting in completing group resumes and handling client inquiriesBe the liaison between group clients and the sales team - including securing and entering rooming lists by contracted due datesResponsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groupsManage assigned group blocks including pick up or approaching cut off datesReview group resumes and convey all pertinent information in the system to appropriate personnelOnsite point of contact for all groupsSecondary point of contact for events at The Wilson HotelOther duties as assigned by Management

Position Requirements

High school Diploma or equivalent.Previous customer service experience preferred.

Work Environment and Context

Work schedule varies and may include working on holidays and weekends.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

 

To see other opportunities at this location, click here.

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