WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! 

\n

This is a fantastic opportunity that will allow you to develop your career within one of the world’s largest, fastest growing hospitality companies and be involved in the excitement of our latest hotel we opened– Hampton by Hilton Nuneaton.

\n

Hampton by Hilton Nuneaton is part of the Abbey Street mixed-use redevelopment that will include a residential component alongside workspaces, a large cinema complex, a food hall and landscaped public spaces. The hotel features 145 rooms, meeting space and a fitness centre. 

\n

Hampton by Hilton Nuneaton is an important addition to this ambitious town centre redevelopment and will support the growth of Nuneaton as a regional business and leisure hub. 

\n

Hampton is part of Hilton. Our guarantee is our promise to Guests to make them happy using our unique personality and local Hamptonality.

\n

\n

The is a Maternity Cover position until October 2026

\n

\n

A WORLD OF REWARDS

\n\nAnnual salary ranging from £23,000 up to £25,000 \nGrow your Career\nPersonal Development programmes designed to support you at every step of your career\nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nModern and inclusive Team Area\n\n

A Reservations Sales Agent will serve as the primary contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

\n

What will I be doing?

\n

As a Reservations Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Sales Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Sales and Reservations Agent will perform the following tasks to the highest standards:

\n\nConvert, quickly, inquiries into contracted business\nRespond, positively, to sales inquiries to develop future sales leads\nIdentify sales leads, as appropriate\nRespond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation\nProvide prompt and efficient service while maintaining the hotels brand standards\n\n

 What are we looking for?

\n\nUse & Maintenance of CRM system\nCreation of Event Sheets\nA passion for delivering great customer service\nA highly professional telephone manner and excellent communication skills\nOutstanding administration and organizational skills\nIntermediate computer proficiency\n\n

The attitude, behaviours, skills, and values that follow:

\n\nPrevious experience in a customer-focused industry\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nExcellent grooming standards\nCalm, efficient, and organized with great attention to detail\nAbility to multi-task while maintaining a positive attitude when working with a Guest\nProfessional manner with an emphasis on hospitality and guest service\nAbility to work on your own and as part of a team\nCompetent level of IT proficiency\n\n

 

\n

EVERY JOB MAKES THE STAY.

\n

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

\n

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

\n

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

\n