Company Description

Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Africa, Asia, Indian Ocean, Europe and the Middle East.

Job Description

As Reservations Officer you will directly support the Frint Office Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Front Office Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

QualificationsFamiliar with the hotel operations available technology (PMS & RMS) and all distribution channels.Understand the dynamics of regional & local market, local competitors and events of the destination.College diploma in hotel management or related field.Previous experience as Reservation OfficerFluent in English, both written and spoken.

Additional Information

knowledgeable with Opera C;oud