**About Jumeirah:** Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers. **About Madinat Jumeirah** : Set along a two-kilometers stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces. **About the Role:** An exciting opportunity has arisen for a **Reservations Agent** to join **The Reservations** team in **Madinat Jumeirah Resort** . The main duties and responsibilities of this role include: + Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions + Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives + Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity + Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards + Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agree response times + Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards **About you:** The ideal candidate for this position will have the following qualifications, experience, and skills: + Experience in hospitality or similar customer service role + Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.) + Lead by Example + Team Player - Collaborates positively and effectively with others and team **About the Benefits:** We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.