**Description:** You will be responsible for handling all guest inquiries, booking requests, and reservation modifications efficiently and courteously. This role ensures a smooth reservation experience while maximizing room sales and contributing to guest satisfaction. **Qualifications:** • Diploma or degree in Hospitality Management or related field. • Minimum 2-3 years of experience in hotel reservations, with at least 1 year in a supervisory role. • Strong knowledge of hotel PMS (e.g., Opera or similar). • Excellent communication, interpersonal, and leadership skills. • High attention to detail and organizational ability. • Strong problem-solving and customer service skills. • Proficiency in English and other languages (optional but an advantage). **Primary Location:** MY-10-Kuala Lumpur **Organization:** Hyatt Regency Kuala Lumpur at KL Midtown **Job Level:** Full-time **Job:** Administrative **Req ID:** KUA002923 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.