#### **Who We Are** At **Canopy by Hilton Seychelles** , we’re not just a team — we’re a movement\. We believe in creating a positive stay for our guests and an inspiring workplace for our team members\. Every role is essential to delivering the seamless hospitality our brand is known for\. We’re now inviting a dynamic and guest\-focused **Cluster Reservations Agent** to join our Reservations team\. - - - #### **Your Role in Our Story** As a **Cluster Reservations Agent** , you will play a pivotal role in ensuring a smooth and personalized booking experience for our guests across multiple properties within the Seychelles Hilton Cluster\. You’ll be handling inquiries, managing reservations, and coordinating with various departments to ensure every guest’s expectations are met — and exceeded\. - - - #### **What You’ll Be Doing** + Responding promptly to all reservation inquiries via phone, email, and online platforms + Processing individual and group bookings in accordance with Hilton policies and procedures + Upselling hotel offerings and providing guests with options that best match their needs + Maintaining accurate records of reservations and special guest requirements + Collaborating with Sales, Front Office, and Revenue teams to ensure booking efficiency + Managing inventory to maximize occupancy and revenue across properties + Addressing guest concerns or changes with professionalism and empathy #### **What We’re Looking For** + **Education** : High school diploma or equivalent required + **Experience** : At least 1 year in a similar reservations or customer service role within the hospitality industry is **highly desirable** + **Communication** : Excellent verbal and written communication skills in English; French or another language is a plus + **Tech\-Savvy** : Familiarity with hotel reservations systems \(e\.g\., OnQ, Opera, Synxis\) is an advantage + **Team Spirit** : You are reliable, collaborative, and guest\-focused + **Flexibility** : Must be available to work rotating shifts, weekends, and public holidays as needed + **Attention to Detail** : Strong organizational and problem\-solving abilities - - - #### **What We Offer** ✨ Competitive salary and benefits ✨ Ongoing learning and development opportunities through Hilton University ✨ Travel perks through Hilton’s **Go Hilton** program ✨ Inclusive, caring, and collaborative work environment ✨ Career progression opportunities within Hilton’s global network ✨ Employee recognition and engagement programs #### **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Call Center and Reservations_ **Title:** _Reservations Agent_ **Location:** _null_ **Requisition ID:** _HOT0BLAY_ **EOE/AA/Disabled/Veterans**