Job Description

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We are seeking an experienced and service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.

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Main responsibilities:

\r\n\r\nOversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation;\r\nManage and lead the reservations team, providing coaching, training, and motivation;\r\nMaximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;\r\nEnsure accurate data management, reporting, and system maintenance on Protel Air;\r\nMaintain high standards of guest service, ensuring personalized communication and attention to detail;\r\nHandle VIP bookings, special requests, and problem solving with professionalism;\r\nManaging all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible;\r\nWork closely with other Heads of Departments;\r\nAttend meetings, write reports and provide feedback as required.\r\n\r\n

 

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Main requirements:

\r\n\r\nGrade 12 and relevant tertiary qualification;\r\n3+ years Reservations Manager experience;\r\nExperience in luxury/5* environment preferable;\r\nStrong leadership, communication, and people management skills;\r\nKnowledge of revenue management principles and systems;\r\n\r\n\r\nProficiency in hotel booking systems (e.g., Protel Air or similar)\r\nDo you\r\nExceptional attention to detail and organizational abilities;\r\nGuest-focused with excellent interpersonal skills;\r\nAbility to work under pressure in a fast-paced luxury environment;\r\nExperienced in MS Office and Excel;\r\nAvailability to work within opening hours (e.g. public holidays, weekends as required)\r\n