**Description:** **JOB TITLE:** Reservation Agent (Saudi National) **LOCATION:** Miraval The Red Sea, Saudi Arabia **Position Summary** As the voice of Miraval The Red Sea, the Reservation Agent plays a pivotal role in shaping each guest’s journey from the very first call or message. With a calm presence, product knowledge, and a sincere passion for wellbeing hospitality, the agent guides prospective guests through discovery, booking, and pre-arrival planning. This role supports Saudi Vision 2030 by empowering Saudi nationals to represent their country's growing wellness tourism sector with pride, professionalism, and grace. **Key Responsibilities** **Guest Engagement & Booking** + Respond promptly and professionally to all reservation inquiries via phone, email, or digital platforms. + Share the essence of Miraval’s wellness philosophy and offerings to help guests find alignment with their personal goals. + Guide guests through package options, availability, accommodation types, and experience planning touchpoints. + Accurately process bookings and updates in the reservation system while maintaining attention to detail. + Conduct follow-up communication as needed to confirm guest information, preferences, and arrival details. **Pre-Arrival Personalization & Coordination** + Collaborate with Experience Planners and Front Office teams to support seamless pre-arrival experiences. + Capture guest preferences, occasions, and intentions in internal profiles to enable curated stays. + Flag VIP, repeat, and special occasion guests for personalized service follow-through. **System Management & Reporting** + Maintain updated records in the Property Management System (PMS) and Reservation System. + Monitor and manage room availability, rate codes, and special offers as per direction. + Generate daily reservation reports and ensure data accuracy across platforms. **Service Excellence & Communication** + Represent the brand voice with warmth, clarity, and professionalism across all guest interactions. + Listen attentively and empathetically to guest concerns or requests, resolving or escalating as needed. + Handle cancellations and booking changes with flexibility and compassion. **Sales Awareness & Revenue Support** + Understand rate structures, packages, and seasonal offers to confidently explain value to guests. + Suggest relevant wellness enhancements, upgrades, or stay extensions when appropriate. + Support revenue goals by aligning guest needs with suitable package offerings. **Team Collaboration** + Work closely with Front Office, Sales, Experience Planning, and Marketing teams to support consistent guest messaging and service. + Attend departmental briefings, training, and cross-functional meetings to stay aligned with offerings and standards. **Qualifications:** **Qualifications & Experience** + Saudi National (as part of Miraval’s support of local talent development and Vision 2030). + Minimum 1 year of experience in hospitality, reservations, or customer service roles; luxury experience preferred. + Strong verbal and written communication skills in Arabic and English. + Proficiency in reservation systems (Opera or similar) and Microsoft Office Suite. + Knowledge of wellness resorts, spa experiences, or holistic hospitality is an advantage. **Skills & Attributes** + Friendly, composed, and professional communication style. + Strong attention to detail and data accuracy. + Passionate about hospitality, service, and the guest journey. + Eager to learn and grow within a wellness environment. + Highly organized, reliable, and tech-savvy. + Collaborative spirit with cultural sensitivity and local pride. **Primary Location:** Saudi Arabia **Organization:** Miraval The Red Sea **Job Level:** Full-time **Job:** Spa Fitness and Wellness **Req ID:** SAU000303 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.