Reservation Agent - Kona Village
Rosewood Hotels and Resorts
Job Description Salary: $26.52/hour
JOB SUMMARY
To coordinate and input reservations from all market segments received and group rooming lists. To maximize revenue leveraging superior sales skills and techniques while utilizing appropriate rates and packages and to up-sell the hotel Restaurants & Bars, Wellness and Transportation in order to increase revenue for the hotel. Reservation Sales Agents will also be required to; ESSENTIAL DUTIES AND KEY RESPONSIBILITIES Conduct their duties in a courteous, safe and efficient manner, in accordance with the resort’s policies & procedures, ensuring that a high level of service is maintained Coordinate with Front Office on a daily basis with reservation / operational needs. Coordinate with the Sales Department on a daily basis concerning reservation / operational needs Ensure all calls are picked up as per Rosewood standards Ensure all email / fax responses are handled within the time period associated with Rosewood standards. Proactively up-sell reservation inquiries Inputting of all Market segment contract agreement information to ensure proper production tracking and accuracy of information. Assist in maintaining Opera.
REQUIRED SKILLS Proficiency in written and spoken English Computer literate with Microsoft Office / Excel / Power Point Convey a high level of understanding of the importance of attending to detail Ability to problem solve / to work under pressure. To handle challenging situations with guests diplomatically. Ability to Multi Task Accuracy of work (attention to detail) Actively participate as a team player to ensure unit cohesion. To maintain a high level of quality output regardless of the task load To take initiative and act quickly to deliver projects in a professional manner. Pro-active and revenue focused to ensure that all targets are met. A friendly and personable character. QUALIFICATIONS High School or equivalent education preferred
EXPERIENCE Minimum 1 year of related work experience, preferably in the hotel industry
JOB SUMMARY
To coordinate and input reservations from all market segments received and group rooming lists. To maximize revenue leveraging superior sales skills and techniques while utilizing appropriate rates and packages and to up-sell the hotel Restaurants & Bars, Wellness and Transportation in order to increase revenue for the hotel. Reservation Sales Agents will also be required to; ESSENTIAL DUTIES AND KEY RESPONSIBILITIES Conduct their duties in a courteous, safe and efficient manner, in accordance with the resort’s policies & procedures, ensuring that a high level of service is maintained Coordinate with Front Office on a daily basis with reservation / operational needs. Coordinate with the Sales Department on a daily basis concerning reservation / operational needs Ensure all calls are picked up as per Rosewood standards Ensure all email / fax responses are handled within the time period associated with Rosewood standards. Proactively up-sell reservation inquiries Inputting of all Market segment contract agreement information to ensure proper production tracking and accuracy of information. Assist in maintaining Opera.
REQUIRED SKILLS Proficiency in written and spoken English Computer literate with Microsoft Office / Excel / Power Point Convey a high level of understanding of the importance of attending to detail Ability to problem solve / to work under pressure. To handle challenging situations with guests diplomatically. Ability to Multi Task Accuracy of work (attention to detail) Actively participate as a team player to ensure unit cohesion. To maintain a high level of quality output regardless of the task load To take initiative and act quickly to deliver projects in a professional manner. Pro-active and revenue focused to ensure that all targets are met. A friendly and personable character. QUALIFICATIONS High School or equivalent education preferred
EXPERIENCE Minimum 1 year of related work experience, preferably in the hotel industry
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