Reseller Account Manager
Shell
+ Build long-term, trust-based relationships with reseller partners and key decision-makers.
+ Conduct regular business reviews, performance evaluations, and joint business planning sessions with partners.
+ Handle partner escalations, resolving conflicts, and developing win-win solutions.
+ Develop partner engagement plans to deepen collaboration and loyalty.
+ Identify and recruit high-potential reseller partners that align with the company’s strategy.
+ Conduct onboarding processes, including training partners on product knowledge, sales tools, and sales processes.
+ Develope performance KPIs, tracking partner sales metrics, and ensuring alignment with targets.
+ Motivate and coach underperforming resellers, providing tailored action plans, training, and supports.
+ Partner retention strategies, including performance-based incentives, joint marketing plans & campaigns.
+ Manage partner performance warnings and termination protocols, when business expectations are not met.
+ Demonstrated ability to deliver ongoing coaching, sales training, and product updates to reseller teams.
+ Motivate reseller sales teams through regular engagement, target setting, sales 1st process, recognition programs, and performance-based incentives.
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