The Opportunity:

The Research Services Lead is responsible for the service delivery and line management of Lab Support Associates at AMB.
The Research Services Lead will be the Avantor POC for all Avantor services including sample management and stock management at AMB providing end to end service linkage and provision.
The key deliverable of the role is to ensure aligned services and enhance operational effectiveness and efficiencies via fit for purpose communication pathways between AZ Sci Ops and Scientists and linked service streams and providers.

Role Overview:

The Research Service Lead will oversee and coordinate support activities within an in vivo facility. The role involves supporting research scientists with on-site service solutions for AstraZeneca. The service includes consumable management, waste management, housekeeping, equipment and enrichment activities. These services are delivered in collaboration with other supplier partners.

This position serves as a key liaison between AstraZeneca and regulatory bodies. Understanding compliance and ethical standards and policies essential.

Key responsibilities include providing scientific and technical leadership in the planning and execution of customer service delivery within an in vivo environment. Adherence to AAALAC protocols, animal welfare standards and legislation vital. The experience of supervising, coordinating and development multiple scientific support roles essential, including knowledge of working within in vivo and holding a previous PIL status.  

Service(s) Responsibilities:

Experience working with in vivo research. Individuals who have held PIL license preferredManage the on-site Avantor Lab Support teams ensuring fit for purpose service delivery to the lab and supporting areasEstablish and maintain dotted line responsibility for sample and stock management and supply chain activities to ensure a holistic approach to service deliveryEstablish and maintain the position of Avantor Services site, point of contact (POC) for stakeholders and scientists ensuring coordination of all services and communication streamsMaintain quality services provision by interpretating and responding to customer requests and recommending improvements and efficienciesMaintain a comprehensive operational cross service and metrics knowledge baseManage demand capacity, resource resilience, and ensure service deliverables remain within agreed parametersEnsure resource resilience, management of cross training and succession planning to ensure business and service continuityPropose and lead improvement and innovation projectsUtilise Lean methodologies and tools to ensure optimised service and process evaluationProvide an aligned and balanced services that fulfil stakeholder and scientific expectations within the current Avantor service scope

Managerial Responsibilities:

Articulate Avantor services to be able to respond and direct at multiple requester levelsEnsure high level understanding and response processes of internal and partner services ensuring collaboration and end to end service provisionEstablish and maintain dynamic escalation and support structures with the Lab Operations ManagerEnsure co-ordination and proactive execution of daily operational activities for all Avantor servicesManage performance and objective setting as per Avantor organisational requirementsManage all documentation for service delivery, compliance, H&S and trainingLead health and safety inspections, service audits and action follow up and completionSupport all service networks and work streams to ensure cross site engagement and visibility of work practices and innovationsReporting:Preparation of monthly and quarterly data required for the review slides for AstraZeneca governance reviews, including KPI data capture along with analysis of any deviationsManage and report all unsafe acts, conditions or near misses on to ProcessMap and SHE EnablonInnovation cost saving management and tracker update

Role Expectations:

SkillsPhD or equivalent in Biomedical Sciences, Pharmacology or a related fieldKnowledge of animal ethic regulations, IACUC procedures and AAALAAC standardsExtension experience with line managementExperience working with in vivo facilityService ownership and responsivenessAble to adapt to emerging best practices and industry innovationsOutstanding communication skills on all levels and problem-solving capabilitiesProven excellent customer service focus and ability to work collaborativelyProficient in data capture, analysis, and reporting, utilising various IT systemsLean methodology and project management skills, ability to change direction and handle multiple responsibilities and tasks on a regular basisCapabilitiesAble to partner with other teams and suppliers to deliver results to timeline and metricsManaging multiple internal and external partners and stakeholdersAn understanding of how the team interacts internally and externally within the organisation and how they contribute to the objectives of the businessKnowledge and understanding of Good Laboratory Standards and AZ scientific areas of compliance, additional security and sensitivityExceptionally high level of commitment to the success of individuals and overall project and service provisionLeadership and team management abilities and experienceChange management processes and executionQuality management processes

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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