What Customer Operations Support>contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to pharmaceutical orders, returns, credits, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Qualifications

Minimum two years of college education, Associate Degree, or Degree in Medical allied courses such as health care, nursing, etc.At least 6 months of working experience in BPO Customer Service and preferably handled inbound calls for pharmaceutical or health care accountsProficiency in verbal and written communication skillsUses correct grammar and appropriate vocabularyCommunicates clearly and effectivelyActively listens and has the ability to engage with the customerPrior computer experience using Microsoft Office systems requiredMust be detailed orientedHas sense of urgency and must be able to multi-taskDemonstrates business etiquette/professionalism to both internal and external teamsWilling to work night shift

What is expected of you and others at this level

Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller piecesEnsures that customers have a positive experience; commits to meet or exceed customer expectations.Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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