Description This role involves handling customer inquiries, managing transactions, and ensuring customer satisfaction through one-call resolution. The position also emphasizes sales and retention, requiring the ability to promote services effectively and retain customers at risk of cancellation. Responsibilities: • Address customer inquiries, providing prompt and detail-oriented assistance while ensuring customer satisfaction. • Utilize authorized systems to gather, update, and maintain customer information accurately. • Educate customers on available service options, pricing, billing, and contract details. • Resolve customer issues independently, aiming for one-call resolution and escalating matters only when necessary. • Identify opportunities to cross-sell additional services and products to enhance customer experience. • Create and maintain customer accounts by negotiating service terms, pricing, and billing information. • Attempt to retain customers by understanding their cancellation reasons and offering tailored solutions. • Meet or exceed performance standards for attendance, productivity, quality, and timeliness in a call center environment. • Collaborate with other departments, completing cross-training in operations, sales, and billing. • Support various service lines and demonstrate flexibility by adapting to different tasks and schedules as needed. Requirements • Proven experience in customer service, with the ability to handle inquiries and issues effectively. • Strong communication skills, both verbal and written, to provide clear and concise information to customers. • Sales aptitude, including the ability to identify cross-selling opportunities and retain customers. • Proficiency in office functions and familiarity with systems used for customer account management. • Solid organizational and multitasking skills to manage multiple customer interactions efficiently. • Ability to negotiate and document service agreements accurately. • Commitment to meeting productivity, quality, and attendance standards. • Willingness to adapt to flexible scheduling and perform additional tasks as required. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .