At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

Job Description:

Salary $70,000 - $95,000 depending on experience

Excellent benefits package, including 2+ weeks PTO and 7 paid holidays. Eligible for healthcare (single and family) first of the month following date of hire. 401(k) plan with employer match available. Employer paid Life Insurance, Short Term and Long-Term Disability. Paid Parental Leave after six months.
Annual bonuses (variable depending on organization performance).

Position Summary:

This role is responsible to act as the primary liaison for sales communications between customer service, distribution center operations, transportation, vendors and store customers, and to analyze sales reports and recommend product adjustments to increase sales. Develop and maintain positive and effective working relationships with store management, vendor representatives, and customers. 

Here's what you’ll do: 

Act as the primary liaison for sales communications between customer service, distribution center operations, transportation, vendors, store level customers, etc.; partner to coordinate sales orders and drive external sales (i.e., case lot sales, off-site sales) and private label sales for distribution. 

Maintain, review and/or develop effective processes and procedures for store/commissary receiving; ensure processes are followed to handle exceptions, and that standards are in place to minimize exceptions.  

Administer the process for exceptions, damages or short orders. 

Partner with Distribution, Transportation and commissary management to coordinate delivery times according to the contracts and to ensure loads are delivered within the assigned delivery window to meet customer expectations. 

Responsible for the timely communication of delivery changes (i.e., holidays) according to the contract(s). 

Work with Inventory Management and/or At-Risk teams to move or sell aged or at-risk inventory. Work with store management to sell products at a discounted price, based on partnership with Inventory Management, to improve sales or reduce loss of product for the Company. 

Drive sales through the analysis of reports; review various reports (e.g., sales, no-sales in 90 days, assortments, reject report, etc.) with commissary management on an ongoing basis and identify opportunities and recommend adjustments in products to increase sales. 

Assist with the process to minimize item-level data integrity errors with the Defense Commissary Association (DeCA); review reports and partner cross-functionally to identify and resolve issues with incorrect products, shipping/transportation issues, product information, etc. 

Maintain and develop relationships with store management, vendor representatives, customers and cross-functional departments to ensure effective communications and to resolve issues/respond to inquiries in a timely and accurate manner. 

Complete store level and paperwork audits to ensure accuracy with product validation and counts between drivers, store level reporting and DeCA to reduce swell allowance payments; research and resolve issues in a timely manner and coordinate vendor credits accordingly. 

May participate in the on-call support rotation to respond to questions and resolve issues in a timely manner. 

Additional responsibilities may be assigned as needed. 

Here’s what you’ll need: 

Associate's Degree (Required) Business Administration or other related field or equivalent combination of education and/or experience. 

Three years experience within merchandising, retail, or related area.  

Military resale channel experience, or prior business or sales experience strongly preferred. 

Knowledge of the food industry preferred. 

Strong verbal and written communication skills and strong customer services skills; ability to develop effective working relationships with external vendors/customers and individuals at all levels within the organization.  

Must have strong attention to detail and strong organization, prioritization and multi-tasking skills.  

Must be familiar with food industry products, services and industry trends. Proficient with Microsoft Office (i.e., Excel and Word).  

Ability to travel up to 60% 

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. 

We are not able to sponsor work visas for this position.