**Job Description:** + Realizar entrada das ordens de venda no SAP, mediante interface com DTX, para seguimento do processo de pedido de vendas e entrega do produto/serviço aquirido + Realizar interface com: equipe de engenharia de produto em relação a master data de produtos, importação com relação à chegada dos embarques, equipe comercial em relação à liberação comercial dos pedidos e equipe financeira ref. liberação de crédito dos clientes. + Apoiar na tratativa dos SACs de clientes Spark para dar seguimento e boa experiência de atendimento aos clientes Spark; + Administrar as devoluções de mercadorias (documental e física) atendendo a solicitação dos clientes, conforme necessário e de acordo com o processo; + Operar plataforma CRM para o fluxo de pedidos de vendas, monitorar e otimizar o trajeto das solicitações, garantindo que sejam processadas adequadamente. + Interface com o time do operador logístico UPS para acompanhamento dos pedidos e garantir a entrega dos mesmos; + Realizar semanalmente testes do NBA (sistema qualidade do DTX e SAP) como um key user para validar novas interfaces do sistema para melhoria processual. + Power user de CRM do time comercial e de serviços Envista, por meio de participação em reuniões mensais de melhorias, abertura de chamados ou implementação de novos fluxos de trabalho envolvendo outras ferramentas. + Apoiar o time comercial na administração de pedidos Spark, ver o que está parado e poder atuar nesses casos para rápida liberação e assim garantir os tempos de SLA de cada processo e boa experiência ao cliente final. + Responsável por acompanhar semanalmente com o time de Costa Rica, os casos parados por algum problema de sistema e fazer a ponte com o cliente para dar seguimento no fluxo no atendimento. + Outras atividades poderão ser designadas. **Job Requirements:** + Conhecimento prévio sobre o sistema CRM + Experiências anteriores com atendimento ao cliente + Espanhol e/ou Inglês intermediário + Conhecimento SAP **Operating Company:** Spark The Spark™ Clear Aligner System is manufactured by Ormco™, a global leader in innovative orthodontics products. Spark aligners are made with TruGEN™, the latest innovation in clear aligner material. In the same way that Spark is designed to give orthodontists more control and flexibility, our careers are designed to give you more control and flexibility. Working at the intersection of technology and patient needs, you’ll be positioned to drive disruptive thinking and spark your career. Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .