**Job Description:** Suportar a área Comercial no processo de entrada das ordens no SAP, atendendo os clientes em relação ao status dos pedidos e previsão de faturamento e entrega. Coordenar as devoluções ou trocas de produtos Nobel. **Job Requirements:** + Gerenciar a carteira de pedidos (prioridades de atendimento; atendimento parcial; etc); + Entrada das ordens de venda no SAP, mediante formulário enviado pelo time comercial; + Realizar interface com: equipe de planejamento em relação à disponibilidade de produtos; equipe de engenharia de produto em relação a phase in/phase out de produtos, equipe comercial em relação à liberação comercial dos pedidos e equipe financeira ref. liberação de crédito dos clientes. + Apoiara na tratativa dos SACs. + Coordenar as devoluções de mercadorias (documental e física); + Contato com clientes ref. trocas e devoluções. + Análise do formulário de trocas ou devoluções (validade dos produtos, data de emissão da NF de compra). + Criação do RMA (Autorização de retorno de Mercadorias) no SAP. + Recebimento do material no escritório de Joinville. + Interface com o time do operador logístico (XPM). + Contato com as transportadoras ref. entrega; **Operating Company:** DEXIS Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .