Job Description We are seeking a data-driven and highly skilled Reporting Analyst to support the performance monitoring, strategic planning, and decision-making processes of our newly launched healthcare payment call center. This role will be responsible for developing, maintaining, and evolving reporting tools and dashboards that provide actionable insights across all functions. The ideal candidate has strong experience with Power BI and other visualization platforms, a solid understanding of call center metrics, and a passion for turning data into meaningful stories. ________________________________________ Key Responsibilities  Design and maintain interactive dashboards, scorecards, and reports using Power BI and other reporting tools  Partner with operations, workforce, QA, and leadership teams to gather reporting requirements and build fit-for-purpose analytics solutions  Create and automate daily, weekly, and monthly reports to monitor inbound and outbound KPIs such as net contact rate, collection rate, NPS/Patient Satisfaction, , aging reports, call volume, AHT, SLA, CSAT, adherence, and productivity  Translate complex datasets into clear, actionable insights that drive operational decisions and improve performance  Ensure data accuracy, integrity, and consistency across all reporting environments  Develop data models and visualizations that support root cause analysis, performance trends, and forecasting  Support executive and client-facing reporting needs, including summaries, presentations, and ad hoc analysis  Work closely with IT and systems teams to ensure data sources are correctly integrated and refreshed  Contribute to a culture of continuous improvement by identifying gaps, inefficiencies, and opportunities for smarter data use  Stay up to date on healthcare industry trends, regulatory changes, and analytics best practices We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 35+ years of experience in a training role within a healthcare or contact center environment and a focus on payment solutions  Prior experience with Amazon Quicksight preferred  Proven success in designing and delivering training content for new call center launches or large-scale ramp-ups  Strong understanding of healthcare operations, patient experience, and revenue cycle terminology  Experience with quality assurance programs and the development of coaching tools and rubrics  Familiarity with learning management systems (LMS), call center technologies, and knowledge bases  Bachelors degree in Education, Healthcare Administration, Communications, or related field preferred  Experience working in fast-paced or startup environments with high growth demands is a plus null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.