Remote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world. Let’s create tomorrow together. Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components. Responsibilities: + Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement. + Creates work instructions, check sheets, or other process documentation. + Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and qualify standards. + Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement. + Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs. + Trains associates in basic work assignments and shares information with the team in regards to new learnings. + Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits. + May perform activities to calibrate tools and maintain equipment. + May obtain certification as an emergency responder. + May obtain training in other areas of safety (i.e. fire extinguisher use). Qualifications: Minimum Education: + Diploma, ITE Nitec, or Higher Nitec in Mechnical, Electrical, or IT. Minimum Work Experience (years): + 1 + years experience Key Skills and Competencies: + Able to work in a team environment + Good communication and interpersonal skills + Able to follow and understand work instructions + Able to use common hand tools + Able to lift up to 20Kg of weight with the help of equipment as we have some products that are quite heavy. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.