About the job

Do you have a strong technical interest in machines and tools? Are you a mechanically inclined person and the natural person to ask for help? If you want to work for a global company in a role where you get to work both practically and help customers at the same time, the role of service technician could be something for you!

About the company

Stanley Black & Decker is one of the world's largest manufacturers of innovative tools and smart solutions, for both professional users and consumers in areas such as storage, hand tools, accessories, garden, safety and machinery for construction and industry. Some of their brands are DeWalt, Stanley, Cub Cadet, Irwin, Facom and Black & Decker. They strive to make life easier for their customers and users and have grown into a global company since their inception in 1843. Stanley Black & Decker employs just over 60,000 people globally and operates in more than 175 countries. The Nordic operations employ approximately 155 people and the head office is located in Gothenburg.

Job responsibilities

As a service technician, you are part of the aftermarket department and work in the workshop together with two other technicians. Your main work involves servicing electric or battery tools within the company's product segment for DeWalt. This means that you receive service requests, make warranty assessments, submit cost proposals, carry out repairs and maintenance. The customers you work with are mainly DeWalt dealers in the Swedish market, which are the largest hardware store chains. Within the company, you have internal contact with the service department, customer service and sales organization. In addition, you are also responsible for external contact with dealers and other workshops with which Stanley Black & Decker has established partnerships. At the start, you are offered product and system training and an introduction from the team.

• Service, repairs and maintenance of electric and battery-powered tools within DeWalt

• Warranty assessments & quotation writing

• Contact with dealers and internal departments

Education, experience and personal qualities

• Completed upper secondary education, preferably in technology

• A few years of practical work experience in technology, preferably in mechanics or electricity

• Good computer and system skills

• Unhindered knowledge of Swedish and English, both spoken and written

As a person, you are a DO:er who ensures that things get done and drives your own work forward. Furthermore, you enjoy working with both customers and colleagues, where you act in a solution-oriented manner and try to solve problems as quickly as possible. You take great ownership of your work tasks, ensure that the execution is good and ensure that everything is completed on time. You see the consequences of your work and strive to deliver effective solutions with high quality. In your work, you are thorough, pay attention to detail and like to do things properly with a clear structure.

We recommend that you submit your application immediately as we are making an ongoing selection.

We wait for your application.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.