Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We’re Hiring for a Repair Receiving Assistant! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! **Xylem, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark (https://www.xylem.com/en-us/watermark/) ! + Assist in receiving, picking, and processing repair orders and maintaining all aspects of the Repair Center through the Oracle Depot Repair; time used 30%.Additional time will be spent doing other clerical functions within the repair center; time used 30%.Working with the repair technicians to provide repair support to customer products; time used 40%All the above while striving to add customer value by meeting established customer service levels. + Assist in receiving, picking, and processing repair orders and maintaining all aspects of the Repair Center through the Oracle Depot Repair; time used 30%. Additional time will be spent doing other clerical functions within the repair center; time used 30%. Working with the repair technicians to provide repair support to customer products; time used 40% All the above while striving to add customer value by meeting established customer service levels. **Job Specifications and Work Performed:** + Assist in processing repair orders from receiving to picking + Provide warranty and turnaround status updates on customers’ orders. + Evaluate, repair, and calibrate various Analytic customer products + Follow-up with customer on evaluation information and to obtain authorization for repair + Enter Service and warranty data into Oracle system. + Assist to develop product test documentation e.g. Technical Bulletins and Service Manuals + Complete material transactions and ordering parts as required per technician’s need + Run discrepancy report weekly and clean up as needed + Create and update SFDC Cases as needed for quality assurance + Provide technical/service support to our Global ASC (Authorized Service Center) Network. **Experience & Academic Requirements:** + Previous material management experience preferred + Previous customer service or repair service experience preferred + Must have working knowledge of PC’s and PC software + Typing rate of 40-45 wpm, with ability to keyboard 50% of the time + Must be able to lift 30 pounds + Experience to the level of knowing how to use basic electronic test equipment and basic troubleshooting skills (desired) **Key Skills and Attributes:** + Must be customer service oriented + Strong attention to detail + Excellent organizational skills + General office/bench environment + Flex time may be limited based on requirements of the team to provide customer support between 8:00 am – 5:00 pm, Monday through Friday The estimated salary range for this position is $21 to $24/hour.   Starting pay is dependent on multiple factors, such as skills and experience.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. **WHAT WE CAN OFFER YOU:** Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including: + Generous PTO package and paid holidays + Generous retirement savings plan + Customizable health, dental and vision insurance (eligible on first date) + Career progression plans + Reward and recognition programs + Paid parental leave + Tuition Reimbursement + Company Wellness Program + Employee Discount Program Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.   Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation