Repair Operations Specialist **General Information** Req # WD00085025 Career area: Customer Experience Country/Region: Peru State: Lima City: LIMA Date: Tuesday, July 22, 2025 Working time: Full-time **Additional Locations** : * Peru - Lima - Lima * Peru - Lima - LIMA **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Key Responsibilities:** + **Develop and implement repair procedures** that effectively resolve customer issues and ensure timely closure of support cases. + **Manage in-country repair vendors (MASCs)** , overseeing daily operational repair processes, tracking key performance indicators (KPIs), and ensuring cost efficiency and compliance. + **Monitor and optimize performance** in terms of customer satisfaction, process efficiency, and cost effectiveness, identifying and driving continuous improvement initiatives. + **Collaborate closely with the Go-to-Market team** to align operational strategies with business goals and market expectations. + **Lead and resolve escalations** , working across internal departments and external partners to deliver high-quality, timely responses and maintain service excellence. **Requirements** : + Degree or advanced student in Electronics Engineering, Industrial Engineering, Systems Engineering, or Business Administration. + Experience in IT, Customer Experience (CX), or after-sales service is a plus, especially in retail or technology companies. + 3 to 4 years of experience working with repair centers, checking performance, and improving processes. + Advanced Excel skills. Power BI knowledge is a plus. + Intermediate English level + Good communication skills **Additional Locations** : * Peru - Lima - Lima * Peru - Lima - LIMA * Peru * Peru - Lima * Peru - Lima - Lima , * Peru - Lima - LIMA