POSITION SUMMARY

The Scanner is responsible for managing inbound fax lines to sort and process documents efficiently and accurately, and initial and on-going communication with doctors and providers to pursue valid prescription orders and/or medical records for a patient order of supplies via our multiple fax inboxes. The PO Scanner will work within the scope of responsibilities as dictated below with guidance and support from our Physician Support/Processing leadership team.

ESSENTIAL FUNCTIONS

· Reviews documents retrieved from inbound faxes to determine validity; scans documents efficiently and accurately (estimated 100 documents per day).

· Maintains accurate and detailed records in company database.

· Manages assigned fax inbox to correspond with appropriate teammates.

· Provides excellent customer service while communicating with provider offices and teammates.

· Adapts quickly to frequent process changes and improvements.

· Is reliable, engaged, and provides feedback to improve processes and policies.
 

Qualifications

(1) At least 2 years of college coursework or experience

(2) Knowledge in Healthcare Operations or Revenue Cycle Components is a plus

(4) Experience in using Contact Center phone system such as NICE and/or Genesys is an advantage

Expected Competencies

- Professional, and effective communications skills; able to calmly present solutions in challenging situations.

· Proactive identification of challenges, and solution-oriented approach to problem solving.

· Service-orientation and aptitude to utilize proper listening skills.

· Effective analytical skills: able to use inductive and deductive reasoning to anticipate outcomes.

· Self-directed accountability and reliability

· Effective communication, and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.

· Able to manage and prioritize multiple tasks/projects, work autonomously, and meet deadlines.

· Able to work well in a team environment that promotes inclusiveness and communication among team members.

· Communication using both verbal and written English proficiency.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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