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Job Details

Position Summary:

This role is responsible for providing superior client experiences and solutions to all World Courier customers to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement. 

Responsibilities:

Process client bookings ensuring all relevant information is collected and entered into Transportation Management System in a timely and accurate manner.

Manage and resolve routine client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided.

Manage and maintain the company’s clinical trial database by setting up sites with shipping documentation in a timely and accurate manner.

Reports Directly To:

International Customer Service Manager and Supervisors

.

Experience & Educational Requirements:

Significant customer service experience.

Strong international & domestic geographic knowledge.

An understanding of Imports and Exports processes and statutory requirements.

Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.

Experience negotiating timelines and pricing with a range of stakeholders.

College education and /or industry experience preferred.

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education.

Normally requires zero (0) to two (2) years directly related experience.

Minimum Skills, Knowledge and Ability Requirements:

Strong interpersonal and communication skills.

Sound level of numeracy and demonstrated attention to detail.

Strong time management and organisational skills.

Sound written and verbal communication skills.

Problems solving skills.

Demonstrated ability to work flexibly within tight time schedules. and in accordance with variable workload demands.

A calm and customer focused approach.

Ability to use initiative.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier (Aust) Pty. Ltd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned