This position is onsite in a call center environment. 

Class Starting: August 15th, 2025. 

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum’s connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquires and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE RELIABILITY REPRESENTATIVES ENJOY MOST

Continuously learning and turning that knowledge into customer service winsUncovering customer needs, creating solutions, and resolving problemsMaking a positive impression on customers through a best-in-class experienceRepresenting a Fortune 100 company with professionalism and courtesyWorking in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Education: High school diploma or equivalentLanguage: Ability to read, write, speak and understand EnglishSkills: Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skillsAbilities: Handle multiple tasksSchedule: Ability to work a variety of schedules including nights, weekends, and holidays

Preferred Qualifications

Experience: Customer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience

SPECTRUM CONNECTS YOU TO MORE

Competitive Pay: Generous $20 per hour starting payDynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeed

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13530 Business Unit: Customer Operations Zip Code: 27560

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.