Primary Position Purpose:

Facilitate the successful movement of loads for our customers by contracting and managing an outsourced network of transportation providers.  Track freight to ensure customer requirements are met by the selected transportation provider.  Make customer service the top priority by providing customers and carriers with the highest level of service possible.

Position Functions:

Manage carrier relationship to negotiate rates and secure load coverage while maximizing profitability. Establish, grow, and manage a network of carriers via lead generation, cold calling, and referrals. Develop and maintain quality working relationships with carriers, transportation providers, drivers, and external/internal stakeholders by proactive communication. Work with carrier base to drive the use of U.S. Xpress digital and automated systems. Trailer management- contribute to the balancing of trailer networks by leveraging carrier relationships and maintaining accurate system data.    Monitor carrier performance to maintain high level service[CH1] . Utilize carrier network and relationships to grow book of business to meet the demands of our customers. [CH2] Work with internal teams to resolve issues for carrier partners and customers. Manage communication/documentation for Carriers in our systems. Gather and communicate market information about the supply and demand of capacity in the marketplace to understand market conditions and lane rates. Sourcing new business opportunities- vetting via internal/external data and providing market feedback to strategic procurement team. Review carrier credentials to ensure they meet U.S. Xpress Logistics compliance and customer requirements. Responsible for monitoring, tracking, and tracing all loads. Assist in the development of new employees. Make service the top priority by providing carriers with the highest level of service .

·         Collaborate [CH3] with all levels of the organization to harness collective intelligence of the workforce.

·          Attend and engage in all meetings and trainings on recent developments, goals, and objectives.

 [CH1]Carrier Scorecard not actively integrated in the brokers workflow

·          [CH2]This appears to be covered in the 3rd bullet: Develop and maintain quality working relationships with carriers, transportation providers, drivers, and external/internal stakeholders by proactive communication

 [CH3]Not everyone is in person in Chattanooga. Some employees are at other facilities (EX: Phx, Chicago, etc)