We’re looking for a collaborative and strategic Renewals Manager to lead and improve our renewals and customer success efforts across the AMER region. In this role, you’ll help drive customer retention, boost software adoption, and grow recurring revenue. You’ll guide and encourage a team of renewals specialists and work across teams to deliver lasting customer value and success.

In this Role, Your Responsibilities Will Be:

Lead Strategy & Execution: Shape and roll out a data-driven renewals and customer success plan that supports our business goals. Team Leadership: Support, coach, and empower a group of sales professionals. Champion learning, celebrate achievements, and encourage career development. Customer Relationships: Coach to build strong connections with key customers to understand their needs, address challenges early, and improve satisfaction and loyalty. Performance Management: Define and supervise metrics for measuring success and adjust strategies as required. Cross-Team Collaboration: Work closely with sales, customer operations, resellers, and global services to uncover growth opportunities and create a smooth customer journey. Customer Insights: Keep up with market trends, collect feedback, and use insights to refine renewal strategies and improve customer outcomes. Reporting & Forecasting: Share regular updates with senior leaders and highlight adoption trends or risks to Account Managers for timely action. Continuous Improvement: Lead efforts to simplify processes and improve efficiency. Organizational Change: Assist the team in transitioning from a transactional approach to a Sales based workflow. 

Who You Are

You set stretch goals and objectives, pushing individuals or teams to perform at higher levels. You find common ground and acceptable alternatives  You convey clear performance expectations and follow up consistently. You focus efforts on continuous improvement;  You negotiate skillfully and create minimal noise when working toward an agreed upon solution. 

For This Role, You Will Need:

A bachelor’s degree in Business, Engineering, Sales, or a related field (MBA is a plus). 2+ years of experience in renewals, customer success, or account management, with at least 1 year in a leadership role. Shown success in building strong teams and delivering results. A data-savvy approach with experience making decisions based on insights. Strong communication skills with the ability to build trust and influence across levels.

Preferred Qualifications that Set You Apart:

Experience in the technology or SaaS industry. Familiarity with CRM tools like Salesforce and data platforms such as Excel or Tableau. Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.