Location- Fort Lauderdale, Florida USA
Level - Experienced Professional
Department - Customer
Working Pattern - Hybrid
Benefits - Benefits at Ideagen
Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out
Are you passionate about customer success and revenue growth? Do you thrive in a fast-paced SaaS environment where your ability to build relationships and drive results makes a real impact? If so, we’d love to hear from you!
We’re looking for a Renewals Manager to own the end-to-end renewal process for a portfolio of high-value customer accounts. You’ll play a critical role in driving retention, optimizing contract terms, and ensuring a seamless customer experience — all while maintaining a Gross Revenue Retention (GRR) rate of 93% or higher.
ResponsibilitiesOwn the full renewal lifecycle for a portfolio of customers ($50K–$100K ARR)Develop and execute proactive renewal and risk mitigation strategies 120+ days before contract expiryAnalyze contracts, generate accurate renewal quotes, and negotiate terms to maximize valueMaintain a 120-day rolling forecast and manage pipeline in SalesforceIdentify upsell opportunities and collaborate with Account Managers to drive growthBuild strong relationships with key stakeholders and resolve renewal-impacting issuesPartner cross-functionally with Sales, Customer Success, Legal, Finance, and Product teamsMentor junior team members and contribute to process improvements Skills and Experience Experience in Renewals, Account Management, or Customer Success in a subscription/SaaS businessProven track record of meeting/exceeding renewal and revenue targetsStrong negotiation and contract management skillsProficiency in Salesforce and renewal management toolsExcellent communication and stakeholder management abilitiesAnalytical mindset with a data-driven approach to decision-making
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
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