The Renewals Manager role is a highly visible, strategic position to empower key customers to continue to transform their businesses, and surpass their objectives through Cisco solutions.
This role resides in the Customer Experience (CX) organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.
Your Impact:
You will be accountable for owning and driving a portfolio of renewal contracts of Cisco products and services across an assigned customer account. You will work with customer, partners and across Cisco teams to develop a comprehensive view of requirements and objectives and define a strategy to drive renewals to timely closure (as well as minimize renewals risk and financial attrition).
You will bring proven understanding of negotiation strategies and orchestrating cross-functional resources across the company and with partners to provide a unified path to secure every renewal. You will showcase leadership skills and financial acumen with the ability to optimally develop and implement policies for forecasting, data quality and accuracy.
Minimum qualifications:Solid experience with services, subscription and software offers.Strong leadership with a focus on negotiating contracts and strategy.Familiarity with collaborating with internal teams, including Sales and Account Managers.Proven ability to engage with external stakeholders, particularly service providers in Sub-Saharan Africa.Knowledge of Cisco portfolio, Smart Licenses, and Enterprise Agreements (EAs).Preferred qualifications:Proficiency in selling existing portfolios, up-selling, and renewing contracts.Deep understanding of customer and partner procurement processes to streamline renewal activities.Analytical demeanor to supervise and report on market trends and competitor activities, providing actionable insights.Relevant degree or Industry certifications (e.g. ITIL, PMP, COBIT, Six Sigma).Autonomous with Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint).#WeAreCisco
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