At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.
Team OverviewOur Success and Renewals team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.
Job Purpose
The Senior Associate Renewals Manager role is responsible for overseeing, forecasting, and closing subscription renewals in their assigned book of business.
You will have direct engagement with customers, work collaboratively with the overall account team consisting of Sales, Customer Success, Services and Support. Your primary goals will be to maximize retention, minimize churn, and uncover upsell/cross-sell opportunities for new products and services.
Responsibilities DescriptionEssential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Oversee a high volume, transactional book of businessEngage with customers approx 120 days prior to expirationPropose Services and training credits and Premium SupportEvaluate coterm opportunities to streamline transaction processesUnderstand negotiation tacticsIdentify upsell/cross-sell/expansion opportunitiesDevelop understanding of customer’s approval processes and budget cycleKnow how to identify risks and collaborate with overall account team and leadership to mitigate such risksMaintain consistent updates of Salesforce CRM tool for pipeline managementEnsure accurate forecast of renewals pipeline as defined by the businessOther duties as assigned Qualifications Minimum QualificationsTo be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
4-6 years’ prior experience in Renewals ManagementProficient in Microsoft Office suite with an intermediate knowledge of ExcelSalesforce or prior CRM experience requiredAbility to multi-task and meet metric deadlinesStrong problem solving, reasoning skills and an eye for detailsStrong oral, written and interpersonal skillsStrong customer service and conflict resolution skillsAbility to handle a heavy workload and multiple projects with frequent interruptions and schedule changesAssociate degree or equivalent work experience, Bachelor’s degree preferred EEO CommitmentEEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.
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