At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

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When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

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\nRenewals Management, L3 Analyst\nWhy We Have This Role\n

The mission of the Account Services organization is to help our customers, both internal and external, deliver extraordinary business results. The Renewal Management team owns 30% of our total revenue, representing 90% of our customer base - our responsibility is to renew and bill our current customer base, activities that directly drive cash flow for the business. 

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Goals include converting single year deals to multi-years, shifting customers to new products to enable consumption pricing, and expanded responsibility to reduce churn and downgrade losses. We need leaders to further this mission!

\n \nHow You’ll Find Success\n

You’ll know you’re doing a great job in this role when:

\n\nYou attain a high bill rate and customer retention in your book of business. \nYou work closely with Sales and Customer Success to successfully strategize and execute through challenging client situations and negotiations to help the company hit its renewal rate targets.\nYou support and guide the rest of the Renewals Management team to maintain a high standard of excellence and renewal rate.\nYou provide a great customer experience to help ensure that each client is invoiced on time, driving cash flow for the business.\nYou prioritize the highest value add activities to hit your personal and team quarterly billings targets.\n\n

We are looking for candidates to help us not only get things done in the current process, but also to improve processes to make our entire company continuously more efficient. In fact, you will have the opportunity to become a subject matter expert in key processes and work to improve them.

\n \nHow You’ll Grow\n\nCommercial Skills: As a Renewals Analyst, you will master and lead commercial strategies throughout your clients’ book of business. You will partner closely with the account teams to bring the largest amount of revenue into the business. \nLeadership: Sharing and teaching your commercial knowledge to the rest of the team so they can replicate the same practices. \nCross-Functional Collaboration: Working closely with other departments, you will develop valuable cross-functional skills, gain a holistic understanding of the business, and learn from experts in various areas.\nStrong Data Analysis: Using data to define the best action path during negotiations and prioritize cases based on a revenue approach. \n\n \nThings You’ll Do\n\nBring a Commercial Approach \n\nDevelop and apply commercial strategies to retain and expand our clients’ subscriptions. \nDrive and execute process and partnership improvements with the Sales and Customer Success teams. \nDelight our clients with an excellent renewal experience.

\n\nBe our Renewals Expert\n\nManage a book of strategic renewal subscriptions. \nBe the front-line rep to manage critical cases in the department. \nPromote and consistently apply best practices in the renewals process.

\n\nSupport the Renewals Team \n\nPromote a positive culture in the Renewals team. \nParticipate in the interview process for new hires. \nPropose and complete cross-functional projects to improve renewals processes.\n\n\n

 

\nWhat We’re Looking For On Your Resume\n\nExperience managing a book of business and leading successful negotiations with clients.\nDesire to pursue a commercial-oriented and team leadership career.\nDesire to improve processes and work through ambiguity.\nHave at least 1 year in your Qualtrics current role (L2). \nReceived a ‘Met Expectation’ or superior rate in the last Performance Review cycle.\n\n

 

\nWhat You Should Know About This Team\n\nThis team is the first line to apply Qualtrics GTM strategies - commercial skills and adaptability are key. \nThis team gives high exposure to essential business functions and sharpens a broad spectrum of skills in each member.\nThis team is excellence-driven and motivated for constant improvement.\nWe have each other's backs. We win together.\nOur team meetings are designed to foster community and connection.\n\n

 

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Our Team’s Favorite Perks and Benefits

\n\nCompetitive salary, performance bonuses, and savings investment account.\nQuarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.\nMonthly allowances.\nExperience bonus to be used for an “Experience” of your choosing every year.\nAmazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.\n\n

 

\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n