Renewal Supervisor plays a key role in the effective management of existing group insurance policies for corporate clients. As part of the Middle Office Team, the specialist is responsible for preparing and managing policy renewals, maintaining high persistency of accounts, ensuring the accuracy of policy terms, and coordinating with internal teams and external stakeholders. This role requires strong analytical, communication, and negotiation skills to support business retention and growth objectives through excellent account servicing and strategic upselling of additional group products. **Position Responsibilities:** + Prepare timely and accurate renewal offers for assigned corporate accounts in line with service level agreements (SLAs). + Ensure the management of the portfolio to achieve at least an 85% policy and premium persistency ratio. + Collaborate with the pricing team to negotiate rates and the requested benefits enhancements that align with client needs and company standards. + Identify opportunities for upselling and cross-selling other group insurance products to existing clients. + Review all in-force policy contracts to ensure provisions are consistent with agreed terms and conditions. + Endorse signed renewal conforme and updated renewal masterlists to the Group Operations (Fulfilment Team) for processing. + Spearheads the preparation and endorsement of policy digests for qualified accounts prior to the start of the renewal cycle. + Generates Memorandum of Agreements (MOA), Service Level Agreements (SLA), Request for Legal Assistance (RLA), Endorsements and other Policy Management related documentations, as part of the contract for non-standard contract provision, special approval from Actuarial and take-over accounts. + Coordinate with the Distributors, Business Partners, Clients and internal stakeholders to be able to deliver our service level commitments to our clients, such as but not limited to renewal rates, taking into consideration each account’s claims experience, after-sales inquiries and concerns. + Conducts training such as Employee Benefit Orientations for clients and How to Manage Your Group Business and other similar training needed by the distribution channels. **Individual Accountabilities:** + Renewal Management: Ensure timely and accurate delivery of renewal offers, including negotiation and documentation. + Portfolio Monitoring: Proactively track account performance and persistency metrics, initiating action plans for at-risk accounts. + Documentation & Compliance: Ensure all account documents are up-to-date, properly endorsed, and compliant with company and regulatory standards. + Client Servicing: Act as a key contact for assigned accounts, resolving queries related to renewal terms, pricing, and policy provisions. + Sales Support: Drive revenue growth through effective upselling and cross-selling efforts aligned with client needs **Key Shared Accountabilities:** + With Pricing Team: Collaborate to develop competitive renewal offers and product enhancements based on account history and market conditions. + With Fulfillment Team (Group Operations): Coordinate for the timely processing of renewal endorsements and policy issuance. + With Sales/Distribution Channels: Support distribution partners by providing insights and updates related to renewal status and opportunities for cross-sell initiatives. + With Claims Team: Coordinate for relevant claims data that can inform renewal pricing and account management strategy. + Maintain strong relationships with direct clients, brokers, bancassurance, and agency channels to uphold service excellence. **Required Qualifications:** + College graduate of any 4year course + Requires 1-2 years of Group Accounts Management and/or Operations experience + Excellent customer service orientation + Preferably with Basic LOMA course taken and passed + Proficiency in MS Office notably MS Excel **Preferred Qualifications:** + Team player + Customer service oriented + Continuous Improvement Orientation + Strong analytical and negotiation skills. + Excellent communication and interpersonal skills + Responsiveness and Execution Excellence + Attention to Detail and Accuracy **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. 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