Job Description Insight Global is looking for a Global Network Operations NOC III (Day Shift) to provide advanced technical support and maintain network products and services. This role involves performing diagnostics, creating maintenance requests, and coordinating with the NCC and TAC to ensure network health. The candidate will work independently under minimal supervision and handle a variety of moderately difficult assignments requiring innovation and judgment. Responsibilities include troubleshooting with field resources to conduct investigations on issues like fiber degradation, loss of visibility, OTDR Anlalysis and equipment failures. The position requires a minimum of five years in a service provider role, proficiency with SONET/DWDM configurations. This person can work remote anywhere in the United States and it is either M-F 9am- 5pm EST, M-TH 5pm-3 am EST, M-TH 11 pm-9am EST. This position is looking to pay 37-43/hr based on skills and experience as well as benefits are offered through Insight Global while on contract. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5 + years of experience as a NOC Technician Experience with OTDR testing Ability to create, modify and configure DWDM/SONET services (DS3 to 100GIG) Strong communication skills to communicate with technicians on fixes Experience with Ciena 6500, Ciena RLS, Infinera, Alcatel PSS-32/16 Salesforce, ServiceNow, SiteTracker null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.