**Remote Service Engineer** **In this role** , you have the opportunity to serve the customers of Philips by Proactively monitoring the Philips PACS install base. **You are a part of** EI-RI-SSD Operations team. **Your role:** + Bring support services thinking and mind-set into all aspects of problem escalations + Build partnership with end customer (wherever applicable) + Good understanding on Information technology components + Analyzing & troubleshooting various hardware components (compute/storage/Network) and Application issues quickly and effectively that can be administered remotely. + Analyzing and troubleshooting Operating Systems issues quickly and effectively + Willingness to work in shifts and 24/7 models. + Be aware of the latest technical & organizational developments and their relevance to the business. **Shifts:** Rotational (including nights and weekends) **You are fit if:** + 2 + years' experience in remote service Engineering role + Have a keen interest in **monitoring and alert management** + Can perform **basic troubleshooting and triaging** + Are comfortable working in a **24/7 rotational shift model** + Have good **communication skills, Quick learner/go getter.** + (Optional but preferred) Exposure to **healthcare IT/PACS environments** ​ **How we work together:** + We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.Onsite roles require full-time presence in the company’s facilities.Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This role is an office-based role. **About Philips:** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose.If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.\#LI-PHILIN