Benefits: Bonus based on performance Employee discounts Opportunity for advancement Training & development Are you passionate about water safety and making a difference in your community? Do you have experience teaching swim lessons and enjoy guiding families through meaningful decisions? If so, British Swim School Halton wants you on our team as a Call Center Sales & Service Representative!

We’re looking for friendly, confident, and swim-savvy professionals to support our mission by combining customer service with strong program knowledge. You’ll play a key role in helping families choose the right swim programs and ensuring every child gets the opportunity to become water-safe.

💼 What You’ll Be Doing:

Manage incoming and outgoing calls, emails, and online chats

Assist families with program selection and enrollment

Provide helpful, accurate, and friendly support

Maintain and update customer records in our system

Process registrations, forms, and follow-ups on leads

Identify and escalate priority issues as needed

Promote current offers and track daily call activity

Deliver a consistently positive customer experience

✅ Mandatory Requirement:

Applicants must have prior experience teaching swim lessons and be comfortable discussing swim programs and water safety with families.

🏅 Asset:

Bronze Medallion, Bronze Cross, or equivalent certification
These credentials demonstrate your understanding of water safety and are a valuable asset for this role.

🧠 What You Bring:

Previous sales and customer service experience

Excellent communication and listening skills

Confidence using phone systems, scheduling platforms, and CRMs

Enthusiastic attitude and strong problem-solving abilities

Ability to work independently in a remote setting

Bilingual abilities are a plus

Completion of JackRabbit (POS & scheduling system) and Skyprep training (provided)

🛠️ Requirements:

High school diploma or equivalent

Quiet, dedicated workspace

Reliable computer with camera and strong internet connection

Willingness to complete a background check

🌟 Why Work With Us?

At British Swim School, we believe that every child should be water-safe. Join a team that values lifesaving skills, positive energy, and community impact. You’ll enjoy a flexible, supportive environment and make a real difference every day — without ever having to leave your home office! Compensation: $18.00 - $20.00 per hour

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.