Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Operations Manager - Specialty Services

Program Leadership and Oversight

End-to-end ownership of the Buy & Bill program, from pilot execution to enterprise-wide scale.

Serve as the program’s point of contact for internal team members and external partners, collaborating to build strong relationships with key stakeholders from operators to executives.

Establish, track, and deliver program success metrics; provide regular reporting to senior leadership.

Ensure program compliance with DEA requirements, manufacturer agreements, and payer contracts.

Drive continuous improvement through data quality evaluation, issue resolution, and best practice adoption.

Operational Execution:

Develop, implement, and maintain scalable workflows, SOPs, trainings, readiness assessments, and governance structures, balancing immediate execution with long-term planning.

Lead cross-functional working groups (MedOps, RCM, Finance, ClinApps, etc.) to support program processes and performance, smoothly navigating inter-department complexities and competing priorities.

Capture performance data, evaluate outcomes, and strategically drive change management and solutioning.

Partner with Regional Directors, Program Supervisors, and others to ensure operational success.

Oversee system needs (EMR, procurement, billing, etc.) to support program health.

Manage manufacturer relationships to ensure smooth operations and issue escalation.

Other duties as assigned.

Education and Licensure Requirements

Bachelor’s degree in healthcare administration, Business Administration, Project Management, or a related field.

Minimum of 5 years of operations experience in healthcare.

Proven leadership experience and self-starter mentality.

Experience in managing project budgets and financials.

Excellent communication, leadership, and organizational skills.

Ability to manage multiple projects simultaneously and work under pressure.

Strong problem-solving skills and attention to detail.

Schedule & Locations

Position is predominantly remote but requires 15-25% travel to support center and clinic locations.

Benefits Package

Medical, Dental, and Vision Insurance

PTO

Variety of 401K options including a match program with no vesture period

Annual Continuing Education Allowance (in related field)

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription for all employees