Telehealth Medical Assistant (Certified) This is a contract role through 10/3/2025 right now, with strong potential to be extended to EOY. REMOTE ROLE - anywhere in United States; but must be able to work eastern time zone hours. Job Description We are seeking dedicated and patient-oriented Certified Medical Assistants to join our Telehealth program project. This fully remote position involves assisting patients by providing support and guidance on using their kits. The role includes handling inbound calls, offering exceptional customer service, and accurately collecting patients' vitals. Success in this high-volume environment requires empathy, efficiency, and accuracy. Responsibilities + Assist patients with the use of their telehealth kits. + Handle inbound calls efficiently and provide excellent customer service. + Ensure accurate collection and recording of patients' vitals. + Utilize telehealth platforms and electronic health records (EHR) systems effectively. + Work independently while managing time efficiently in a remote setting. + Solve problems with attention to detail and maintain a high degree of accuracy. Essential Skills + MUST HAVE Active Certified Medical Assistant (CMA) certification from AAMA, AMT, NHA, or NCCT. + Minimum of 3 years of experience as a CMA. + Strong customer service skills with effective and empathetic communication. + Proficiency in using telehealth platforms and electronic health records (EHR) systems. + Ability to work independently and manage time effectively in a remote work environment. + Excellent problem-solving skills and attention to detail. + Tech-savvy and capable of working with computers independently. Preferred: + Previous experience in a telehealth or remote healthcare setting is preferred. + Bilingual in Spanish is preferred but not required. + Reliable internet connection and a quiet, dedicated workspace for HIPAA privacy. + Strong clinical history to determine out-of-range vitals in patients. Work Environment This is a 100% remote position available to candidates throughout the U.S., operating on Eastern Time Zone. + Candidates must have a private enclosed office space in their home to ensure HIPAA privacy and prevent distractions. + The schedule is Monday through Friday with no weekends or holidays, offering shifts from 8am EST to 4:30pm EST or 11:30am to 8pm EST. + Training will be conducted during the first week from 9am EST to 5:30pm EST. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 18, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.