We are hiring for 25 100% remote HR Call Center Customer Service Reps for a well-known tech. company!

Job Description

Join our My HR Live Support team to help make a difference for employees globally. We deliver best-in-class Leave of Absence, Disability, and HR services, providing accurate, consistent, and timely responses to inquiries via phone, web case, and chat. As an HR representative, you will handle phone-related contacts from employees across the US, EMEA, Canada, and LATAM, working closely with HR Business Partners and various teams to provide a world-class employee experience.

ResponsibilitiesTake ownership of employee contacts, ensuring each is resolved with high problem-solving skills and customer obsession.Receive and resolve inquiries primarily via phone, chats, and emails, serving as the first point of contact for Leave, Disability, and HR-related inquiries.Refer to available documentation and escalate issues that cannot be resolved.Build customer trust through empathetic, personalized conversations and adjust case management plans as needed.Respond to employee issues during leave events and ensure appropriate communication and documentation.Use judgment, critical thinking, and rationale to balance process adherence with employee needs.Consistently consult and collaborate with partner teams to resolve cross-functional issues and improve policies.Essential SkillsExperience in customer support and HR, particularly through phones and chat.Strong communication skills and ability to demonstrate empathy.Proficiency with computers and research skills to find answers and information.Additional Skills & QualificationsExperience dealing with customers and the use of empathy skills.Ability to adjust to changing workloads and manage customer contacts in a fast-paced environment.Capability to handle confidential and sensitive employee information while adhering to strict data privacy guidelines.Work Environment

This is a 100% remote position. Candidates must have a dedicated space in their residence to perform their responsibilities successfully. There are expectations to be on camera during training and nesting periods.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 31, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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