Join our My HR Live Support team and make a difference for all employees globally. We deliver best-in-class Leave of Absence, Disability, and related HR services. Our mission is to provide accurate, consistent, and timely responses to inquiries from various contact channels, including phone, web case, and chat.
ResponsibilitiesTake ownership of employee contacts ensuring each contact is resolved with a high degree of problem-solving and customer focus.Receive and resolve inquiries primarily via phone, chats, and emails as the first point of contact for Leave, Disability, and related inquiries.Resolve inquiries holistically by referring to available documentation and escalate when necessary.Build customer trust through empathetic, personalized conversations and adjust the case management plan according to each employee’s changing needs.Respond to issues during leave events and ensure appropriate communication and documentation.Use judgment, critical thinking, and rationale to balance process adherence with employee needs in analyzing disability, leave, and accommodations requests.Consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.Essential SkillsCustomer support experience, particularly in HR, phones, and chat.Strong communication skills.Ability to show and demonstrate empathy.Proficiency in computers.Research skills to find answers and information.Additional Skills & QualificationsExperience dealing with customers and exceptional use of empathy skills.Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast-paced environment.Ability to manage confidential and sensitive employee information with strict data privacy adherence.Detail-oriented with the ability to analyze, problem solve, organize, and manage multiple priorities.Work Environment
This is a 100% remote position. Expectations include being on camera during training and nesting periods. Candidates must have a dedicated space in their residence to successfully perform the role and responsibilities.
Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 31, 2025.
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\n\nAbout Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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