Job Description

As an Online Technical Support Engineer, you will provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost-effective problem resolution for customers and proactive preventive actions. As an Online Technical Support Engineer, you will help customers with questions regarding ICPMS, for hardware, software and some applications.

The successful candidate should also be willing to eventually support Advance level ICPMS products and with some applications capabilities within the Agilent portfolio. Agilent will provide all the necessary service training as required.

This position will support the United States and Canada customer base. This position will specifically cover the Western Time Zone shift (8AM-5PM PT).

Responsibilities:

In-depth technical support, remote troubleshooting of customers’ applications, positioning consulting and education services, using telephone, chat and remote internet collaboration or e-Learning platforms.

May support 3rd party products and occasionally visit customer sites, must be able to travel occasionally for technical training.

You will also leverage post sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to Agilent sales teams.

Qualifications

Must be available to work the Western Time Zone shift, from 8:00 AM to 5:00 PM PT.

Bachelors, Masters or other University degree in Chemistry, Biochemistry, Biology, Microbiology or similar science focused field highly preferred; may consider an equivalent combination of education, training and experience.

8+ years’ analytical instrumentation experience, including hardware and software.

4+ years experience with ICPMS as a Field Service Engineer

Agilent analytical instrumentation preferred.

Logical troubleshooting skills.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 16, 2025 or until the job is no longer posted.

The full-time equivalent pay range for this position is $48.42 - $75.66/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: 10% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support